Security & Privacy

Montreal Steno implements comprehensive security measures to protect your sensitive legal transcripts and case information:

• End-to-end encryption for all file transfers
• Secure cloud storage with 256-bit AES encryption
• Multi-factor authentication for client portal access
• Regular security audits and penetration testing
• Secure data destruction protocols for completed matters
• HTTPS-only connections for all online communications

Information We Collect

We collect only the information necessary to provide stenography services:

• Contact information (name, email, phone, firm details)
• Case information required for transcription services
• Billing and payment information
• Service preferences and scheduling details

How We Use Your Information

Your information is used exclusively for:

• Providing stenography and transcription services
• Communicating about your cases and scheduling
• Processing payments and maintaining records
• Improving our services and client experience
• Sending occasional service updates (with your consent)

Information Sharing

We never sell, rent, or share your information with third parties, except:

• When required by law or court order
• With your explicit written consent
• To authorized personnel directly involved in your case

Data Retention

We retain transcripts and case files according to:

• Quebec legal requirements for court records
• Your specific retention instructions
• Standard 7-year retention period for legal documents
• Secure destruction upon request after retention period

Your Rights

You have the right to:

• Access all information we hold about you
• Request corrections to your information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Receive copies of your transcripts in your preferred format